Top Line Growth + Employee Engagement Increased

Situation:

A new CEO inherited a healthcare technology company that had been unprofitable for eight straight quarters with shareholder activists threatening to breakup the company.

Problem:

Profitability had to be shown within six months. The objective was to install a commercial mindset and business rigor into the company’s purpose-driven mission.

Solution:

Diagnose: Identified bright spots of success to replicate. Defined current and aspirational employee experience to build change plans. Discovered culture drivers – leadership behaviors and organizational characteristics that motivate, engage, and retain the best talent.

Measure: Instituted a management effectiveness measurement based on the diagnosed culture drivers.

Change: Trained managers on strengths-based performance coaching. Updated the onboarding and promotion process to focus and filter the right managerial talent. Instituted a Quarterly Business Review process modeled from the CEO down as a priority organizational ritual that included financial and people metrics predictive of business outcomes.

Outcome:

Exceeded revenue targets with 160% stock growth in five years with 3x employee engagement.