Jake's Story

Jake understands that your business needs more than a short-term fix; it requires a clear vision, a defined identity,
and a cohesive team to succeed.

As an accomplished culture and business advisor, he offers an approach beyond traditional leadership development to customer outcomes.

Jake’s Culture to Customer™ approach fosters rewarding work – a culture of passion, purpose, and profit, where individuals are inspired and fulfilled daily and make a difference in areas they deeply care about.

Drawing from nearly two decades of experience in various sectors, including education, healthcare, and financial services, Jake focuses on helping your business achieve its full potential.

1989
The Berlin Wall Fell

Raised in Brussels, within the vibrant NATO community, Jake developed a deep appreciation for the power of human connection and the value of embracing diversity.

1994
Nelson Mandela becomes South Africa’s first black president.
The election marks the end of apartheid and is South Africa’s first multiracial election.

With constant move-ins and move-outs and rich diversity of nationalities and ideologies, Jake discovered every person has value no matter who they are.

And no matter who they are, they have the same human need - to know, give, and be recognized for their value to the world. 

Bringing people’s value to the world is what Jake has been focused on since his years abroad.

2004
A team of explorers reach the deepest point of Krubera Cave,
which comes closest to the heart of the earth.

With his international experience and later navigating the complex terrains of Wall Street, Jake brings a distinctive global and financial perspective to his work. His journey has taught him that success is as much about financial gain as helping people and organizations grow and thrive.

2008
Global event - Michael Phelps won gold in every event he took part in at the Beijing Olympics - the record for most golds won in a single Summer Olympics.

Jake took his global experience to Duke University to deepen his strategy, leadership, and business expertise. There he created a global leadership training for managing diversity and creating innovative cultures. His behavioral economics emphasis took him to on-site study in Europe, Middle East, and Asia. He got “Top CEO” award voted by peers to run the program’s capstone project.

2011
Yohann Gène becomes the first black cyclist to ever compete in the Tour de France.

Seeking the marriage of data and psychology led him to join Gallup as a culture change consultant, where he used data, science, and behavior to create positive change. Today, he brings this passion into your business, accelerating growth and progress.

2014
One World Trade Center, the tallest building in the
Western Hemisphere, opens in New York City.

Jake’s influence doesn’t stop at the boardroom. He’s the proud founder of a bike touring company, combining his love for exploration with his knack for facilitating memorable experiences. Jake is grateful for these qualities that enable his ability to get people to go to new places in both their personal and professional lives.

2019
Apple Inc. makes history as the first publicly traded company to reach a market capitalization of $1 trillion.

Unsatisfied with local pizza, buys a wood burning pizza oven and perfects the Napolitana pizza

2020
The ratio of engaged workers to actively disengaged workers
in the U.S. is at its lowest point in nearly a decade.

After studying 2020 world events and Gallup behavioral data together, Jake discovered a credibility crisis happening. Few believe the promises organizations make. How can organizations deliver value to their global stakeholders without credibility and trust?

Jake knows real change has to happen to restore credibility from the inside out. Organizations need to behave differently to get different results.

2023
The World Health Organization lifts its declaration of
COVID-19 as a global health emergency.

Today, Jake lives outside New York City with his wife and four children. When he’s not transforming organizations or leading invigorating bike tours, you’ll find him immersing himself in the latest research, ensuring he stays at the cutting edge of industry trends.

What's Next

Jake is now applying a proven strengths-based framework to construct a clear and consistent identity from the individual leader to the leadership team and, ultimately, the organization. This framework will help team members thrive and foster a customer-centric culture that aligns purpose, brand, and culture. 

Are you ready for better results, faster?

Jake is a trusted advisor empowering leaders with a Culture to Customer™ transformation